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We’re writing this to address the ongoing challenge that Corona-virus COVID-19 poses and to make you aware
of the steps we’re taking to ensure your safety and continued comfort.
In these times of uncertainty, we will be continuing to service your needs while observing current government health and professional guidelines. As the situation evolves so will our response while endeavoring to deliver you our range of services.
In order to maintain the highest level of safety for both you and our team may require a bit more detail about your premises. This can be done via email but will be followed up with a friendly phone call.
Our team will be equipped with the correct personal protection gear for the job but we ask for your co-operation and patience as we recommend the appropriate protocol
for your specific situation.
Melbourne Heating & Cooling values the health and safety of our community and will continue to work with this being our top priority. If you have any questions or concerns please don’t hesitate to call or email us.
BECAUSE WE CARE ABOUT YOUR SAFETY AND COMFORT
Melbourne Heating and Cooling are sensitive to the needs of our customers during these very trying times.
Due to the COVID-19 pandemic, rigorous isolation rules have been put in place for the safety of everyone. While there’s very little we can do about that, the added burden of enduring the winter cold doesn’t have to be tolerated. Of course, this is where we can help.
Melbourne Heating and Cooling will do everything possible to ensure all of our customers remain warm and comfortable during the inevitable colder months to come.
In these very uncertain times, we want to put some certainty back into your world. In order to achieve this, we’ve now capped our service call charge for a breakdown call out at only $250. This includes the first hour of the visit but doesn’t include parts.
All Melbourne Heating and Cooling vans carry a variety of parts, at this time of year we try to be well-stocked with most generic parts and do have a specialised focus on parts for Braemar ducted heaters. However, should we need to make the trip for additional parts we will quote you for the part/s including installation.
Previous to this promotion our call out was $250 which included the first half-hour of the visit then $ 45 per 15 minutes thereafter. The average call-out is half an hour.
This promotional capped charge includes ducted heaters, wall furnaces, split systems, ducted split systems, and space heaters.
In addition to capping our service call charges we will include with every call out at no extra cost:
General service and clean will be included in every breakdown serviceCONTACT US ABOUT THIS WINTER SPECIAL
A series of questions when booking a call:
If you need any further information or clarification about our Essential Safety & Comfort protocol please contact us with a message or a phone call. We’re here to help keep you and your family safe and comfortable throughout this challenging situation.Contact Us About Safety & Comfort