Our goal is to offer you in-depth responses, troubleshooting assistance, and expert knowledge regarding ducted heating systems.
Delve into our FAQs to uncover answers to your questions and ensure optimal performance from your ducted heating systems.
A: In about 90% of cases, it’s not the thermostat that’s causing the issue. It’s often the internal board within the ducted heater that’s having some connectivity problems.
To get to the bottom of it and figure out what’s going on, it’s best to have a technician come and take a look.
A: There are several potential reasons for this:
To address these concerns and find effective solutions, it’s advisable to have a technician inspect your system.
A: A blocked return air filter may be causing the issue, which can often be resolved by cleaning the filters. Additionally, wear and tear over time can dislodge or wear out parts, leading to unusual sounds.
To identify the exact cause and find the best solution, it’s recommended to have a technician inspect your heating system.
A: Several issues may be causing this change:
We recommend scheduling a thorough service to ensure everything is in top condition.
A: If you’ve noticed a decline in your ducted heating system’s performance and are no longer feeling as warm as you used to, we recommend scheduling a service to get it checked.
A: This could be an issue with the thermostat or the thermistor. Remedies to this problem are not usually expensive.
However, something like this needs to be investigated by a trained technician. Contact us today to arrange a service call.
A: If you’re experiencing a lack of airflow from certain vents, it’s likely a ducting issue. Our technicians are here to help.
They can diagnose the problem and, if possible, rejoin any detached ducts on the spot to restore proper airflow.
A: To pinpoint the cause of this issue, it’s advisable to have a technician inspect your system. The problem could be related to the thermostat or the thermistor.
A: The loudness could be due to various factors:
Our technicians can diagnose the issue and recommend the necessary repairs to ensure your heating system operates quietly and efficiently.
A: It seems like there might be a ducting problem. To get to the bottom of it, it’s best to have a technician come and investigate.
A: It’s best to have one of our technicians come over and investigate the issue for you, and we’ll make sure your heating is back to working smoothly.
A: First, check if the unit needs new batteries. If replacing the batteries doesn’t solve the problem, the interconnecting cables may be damaged.
You can also try resetting the system by turning the power off and then on at the mains. If the issue persists, don’t hesitate to reach out. Our technicians are here to diagnose and fix the problem for you.
A: A spanner symbol on your screen often indicates a machine fault or a reminder for service or filter cleaning. Try resetting the system by turning it off and on at the mains.
If the spanner is still visible, it is recommended that you have one of our technicians examine the machine more closely and address any underlying concerns.
A: Anything involving a gas or burning smell could be a serious health risk and should be investigated by one of our technicians as soon as possible.
In the meantime, we recommend switching off the ducted gas heater until it has been checked by a professional.
A: It’s a common challenge in two-storey homes with ducted heating, but the good news is that it’s a fixable issue.
To get your home’s temperature balanced properly, you’ll want to have one of our skilled technicians take a look.
A: Simply snap a picture of your appliance and send it to us at service@melbourneheatingandcooling.com.au. Our team will be happy to identify the unit for you.
A: If you have ceiling vents for heating and cooling, you’ll typically find the appliance in the ceiling as well. It’s a common setup that ensures efficient distribution of air throughout your space.
A: It depends on the specific fault code and the appliance it’s related to. In some cases, a simple reset can resolve the issue. Try turning the power off and then on at the main power to see if that clears the fault.
If the problem persists or you’re unsure about the code, it’s best to have one of our technicians attend and diagnose the issue.
A: If your ducted heating system seems to start up as usual but there’s no airflow, it might be due to a ducting issue.
To accurately pinpoint and resolve the problem, it’s best to have one of our technicians attend and conduct a thorough inspection.
A: If your ducted heating controller isn’t responding and displaying nothing, you can try a simple reset by turning off and then on the power at the mains.
However, if the issue persists, it’s advisable to have one of our technicians inspect the system.
A: While we don’t stock parts, we can advise you on who to contact for a replacement. Feel free to contact our team to find the solution you need.
If you need further assistance or have specific concerns about ducted gas heaters, don’t hesitate to reach out to our expert team.
We’re here to enhance your heating experience. Contact us today for personalised guidance and support.
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